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Extracted from Bib Dick Hotseat:
Andy Roberts posted on Monday 17 Jan '05 at 11:10:28 AM
Q.Hello Bob, I'm wondering if you can bring any
experience of action research carried out where the organisation being
researched is an online community of practice, since this is the task
I have set for myself now. My goal is to get geographically dispersed
members of an email list to pool some of their local knowledge in order
to create a comprehensive and continually upto date national guide
on the subject of the COP. This will involve breaking down the barriers
to using a WIKI and trying to show people through practice, that you
don't need to have one single copyright owning editor in charge. I'm
anticipating some resistance from one or two key individuals in the
COP so the introduction of the idea and of the WIKI itself needs to
be done very carefully in order to gain collaboration from as many
members as possible. What do you reckon?
Bob Dick posted on Monday 17 Jan '05 at 12:18
A. Hello Andy. Thanks for the question. Though I'm a member of several
on line communities I don't have direct experience of doing formal
action research in that setting. I do use action research informally
in just about everything that I do. So I'll try to respond to your
question from that perspective.
WIKIs, I think, are eminently suited to building up a pool of knowledge
within a community of practice. I also suspect that your misgivings are
warranted. I know I'd be reluctant to modify a WIKI unless I was assured
that I knew the material I was adding. I think I'd also want to feel
that people would be accepting of it.
(Perhaps that's not entirely undesirable. It may offer some guarantee
of quality.) It seems to me that this is a situation for which action
research is well suited. It allows you to share the responsibility for
keeping the WIKI going with the other members of your community of practice.
In much of my own on line work I use email. The message goes to the
person. They don't have to make the effort of going to the message. I
think that if I were in your position I'd set up an email list to discuss
the WIKI and its use. The email could then be the vehicle for the action
research.
I hope it works out for you. And I hope you find some way of publishing
the eventual outcomes. I think many people will be interested in your
experience.
Warm regards -- Bob
posted on Monday 17 Jan '05 at 14:54
A.Thanks for your reply Bob. Your idea has given me a dilemma - do I
create a seperate email list for people interested in the development
of the Wiki, or is it better to hold these discussions on the main
list itself where the whole membership can read them? I can see advantages
and dangers with both approaches, so I think I shall probaby start
off with just the one list and only create the specialised one if
the discussions become too technical ( off topic for the main list
) and I get complaints from the wider membership. Subscribers have
the choice of having all emails delivered or visiting a web interface.
Thanks again for your suggestions, all of my coursework including
this project, gets published as I go along on a website here http://frankieroberto.com/dad/ultrastudents/andyroberts/
Bob Dick posted on Tuesday 18 Jan '05 at 10:59
A.
Hello again Andy. I haven't had a chance to look at the URL yet; I'm
out of town for a few days. My net access is sporadic and slow. I'll
try to remember to follow it up later.
I think you're right. There are advantages and disadvantages with both
approaches. Whichever you choose, it's good that you recognise the disadvantages.
You can then allow for them, or reduce them in some way.
I don't know enough about the situation to be sure of the best choice.
It may depend on the number of people involved. Compared to face to face
groups, on line groups seem to require greater numbers to be viable.
In my own choices I have a preference for the simplest approaches that
will do the job. All else being equal, if I couldn't decide on other
grounds I'd go with the simpler of the two: the single list. Probably
you would fairly quickly discover if this was the wrong choice. It would
then be easy enough to add a second list later, I imagine.
Warm regards -- Bob
Andy Roberts posted on Tuesday 18 Jan '05 at 11:19
A."Compared to face to face groups, on line groups seem to require
greater numbers to be viable." I agree entirely. Anything less than
about 100 total registered subscribers means there aren't enough active
people to answer queries and sustain a conversation in my experience.
Fortunately I have around 300 with a long established central core, so
building the COP isn't the focus. I'm now starting to think about what
kind of DATA I might collect, in order to fit this project into the Action
Enquiry model.
Bob Dick posted on Tuesday 18 Jan '05 at 11:35
A. Hello again, Andy
I'd be interested to hear how this progresses. Cheers -- Bob
I had a quick browse of the WIKI, which I enjoyed. -- B.
You say you're beginning to think about what kind of data you might
collect. Perhaps you can ask the members of your CoP what issues are
most important to them. That might suggest some data worth collecting.
Cheers -- Bob
posted on Thursday 20 Jan '05 at 15:16
A. Ok, at some point I shall ask what they think most needs to be looked
into, and take it from there. I guess that will help to gain cooperation
which is going to be needed
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