Collecting tips for online facilitators and moderators

Like a previous post, ( and this one and this one ), this is another blog post inspired by conversation on a listserv (email discussion group).

The discussion was sparked off originally by a request for advice on dealing with repeated disruption in an online community. The e-Mint community responded with some suggestions, including technological measures. Then I invoked an ethical dimension to the topic and the scope continued to broaden. Participants started to append little notes of congratulation to their contributions, in appreciation of the discussion and then we agreed to capture the main points onto a wiki page which is currently hosted on DARnet, here.

I was going to reproduce my own point of view in this post, since I have some quite clearly differentiated attitudes in comparison with other practitioners, but I think I’ll just post a link to the wiki page which is a collaborative effort and contains a pluralistic approach to the collection of tips and the art of summary.

Tips_on_community_behaviour_issues_for_moderators

If you are a facilitator or moderator then I’d appreciate it if you’d have a look and let us know if this kind of thing is of any use beyond the context within which it arose or not. If it seems worthwhile, then do please bookmark the page, share it, edit it and add in your tuppence worth wherever you like.